The items must be returned in NEW condition, in the original packaging with all documents and picture frames. All items must be returned within 30 days of purchase; RESTOCKING FEES will apply. We reserve the right to refuse to issue a credit for any item that has been damaged.
We reserve the right to charge a restocking fee of up to $24.99 per item and additional fees may apply.
Orders can only be cancelled if it has not been shipped and we are able to modify the order. All orders are processed in real-time and we reserve the right to charge a restocking fee of up to $24.99 per item and additional fees may apply.
Auto Printed Name on Deed
Deed names CANNOT be changed as this is an automatic process. Please follow the directions carefully when entering deed information.
Personalized products are considered custom and are made specifically to your specifications with the owner’s name printed on the deed and as a result, your orders can’t be modified, cancelled or returned.
If you receive an incomplete order, contact our Claims Department within 7 days of your package arrival. We reserve the right to refuse to issue a credit for any item that is past the designated claim notification time.
If you receive an damaged order, contact our Claims Department within 7 days of your package arrival. We reserve the right to refuse to issue a credit for any item that is past the designated claim notification time.
All orders are processed in real-time of purchase and generally ship the same day. On weekends and holidays our offices are closed, packages will be shipped within 72 hours.
Shipping methods selected will not be a guaranteed service of delivery within a specified time from USPS. United States: Express 1-2 business days and Priority 2-3 business days. Canada: Express 2-5 business days and Priority 5-10 business days.
If a package is selected with a frame (glass) for an international delivery no frames will be shipped and we will refund for the cost of the frames once contacted from the customer.
Sold as a Novel Item
These gift packages sold on LunarLand.com are marked with the statement that the package contents are “This is a novel gift”. The definition of novelty: “Something new and unusual; an innovation”
We will not re-print any documents, as the only option would be to purchase a new package.
LUNARLAND.COM may change the document design of the artwork and size of the deeds at any time without notice and the actual Goods you receive may differ from the image displayed on the website or in stores.
Use of Website Information
LUNARLAND.COM owns the copyright for all of the material on the web site or has a valid right from a third party to use material on the web site. LUNARLAND.COM also owns or has a valid right to use all trademarks, service marks, and trade names used on this web site.
If you download information from this website, the software and all files, images and data relating to the software will be licensed to you by LUNARLAND.COM. You do not own the downloaded software, and LUNARLAND.COM does not confer ownership rights of such information to you LUNARLAND.COM maintains full ownership of and title to any downloaded information and all intellectual property rights related to said information.
Information Provided to LUNARLAND.com
The operation of this site is intended to promote celestial land sold by LUNARLAND.COM in the United States. All visitors to this web site are responsible for compliance with all local laws applicable to them with respect to the content and operation of this web site.
This web site may provide links to other web sites on the World Wide Web that are not operated by LUNARLAND.COM. These links are not an endorsement, approval or demonstration of sponsorship of any information available at the linked site or any products for sale.
LUNARLAND.COM expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to all implied warranties of merchantability or fitness for a particular purpose, title and non-infringement. Under no circumstances shall LUNARLAND.COM be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages that may result from the use of, or the inability to use, the web site or any materials in this site.